Module 1: The Teller’s Role in Compliance
Introduces regulatory compliance as part of the teller’s everyday responsibilities.
More in Banking & Finance: Bank Secrecy Act (BSA) and AML Fundamentals · Fair Lending and Regulation B Overview · Insurance Code of Conduct and Ethics · Fraud Detection and Prevention at the Teller Window · Consumer Privacy and Data Protection (Reg P)
Banking & Finance
30m
Regulatory Compliance for Tellers
This course provides bank and credit union tellers (and similar front-line staff) with practical awareness of key regulatory compliance responsibilities they encounter in daily customer transactions.
What this course covers
- It focuses on behavior and process expectations rather than detailed legal interpretation.
- The teller’s role in regulatory compliance and risk management.
- Awareness-level concepts related to BSA/AML, customer identification, and reporting unusual activity.
- Core expectations around privacy, confidentiality, and handling customer information.
- Basics of fair treatment in customer interactions (e.g., avoiding discriminatory behavior) at a training/awareness level.
- Scenario-based examples of compliant and non-compliant teller behaviors.
Modules
Module 2: BSA/AML Awareness for Tellers
Provides awareness-level coverage of BSA/AML responsibilities specific to teller activities.
Module 3: Customer Identification and Information Accuracy
Focuses on customer identification and ensuring accurate information at the teller line.
Module 4: Privacy, Confidentiality, and Handling Customer Information
Covers privacy and confidentiality expectations related to customer information and conversations at the teller line.
Module 5: Fair Treatment and Non-Discriminatory Service (Awareness-Level)
Provides awareness-level coverage of fair treatment expectations, focusing on behavior rather than legal detail.
Module 6: Handling Unusual or Difficult Situations at the Teller Line
Explores how tellers should respond to unusual or difficult situations, such as suspicious activity, angry customers, or unclear requests.
Module 7: Documentation, Recordkeeping, and Error Prevention
Focuses on the importance of accurate documentation and recordkeeping in teller work.
Module 8: Scenario-Based Practice and Ongoing Compliance Culture
Uses scenarios to apply compliance concepts and reinforces that teller compliance is part of a broader culture.
Course features
SCORM 1.2 or 2004
Audio Narration
Captions
Transcript
Knowledge Checks
Locked Navigation
Post-Assessment
Certificate
Frequently asked questions
Who should take Regulatory Compliance for Tellers?
This course provides bank and credit union tellers (and similar front-line staff) with practical awareness of key regulatory compliance responsibilities they encounter in daily customer transactions.
How long does the course take?
About 30 minutes, delivered across 8 modules with knowledge checks.
What does the course cover?
It focuses on behavior and process expectations rather than detailed legal interpretation; The teller’s role in regulatory compliance and risk management; Awareness-level concepts related to BSA/AML, customer identification, and reporting unusual activity; Core expectations around privacy, confidentiality, and handling customer information; Basics of fair treatment in customer interactions (e.g., avoiding discriminatory behavior) at a training/awareness level; Scenario-based examples of compliant and non-compliant teller behaviors.
Do learners receive a certificate?
Yes. The course issues a certificate on completion. It ships SCORM 1.2 or 2004 with audio narration, captions, transcript, and runs on the Provisant learning platform.
How much does it cost?
$5 per user per course per year. Annual billing saves 20%. Any course in the catalog can be added to a plan.