Module 1: The Teller’s Role in Fraud Risk Management
Introduces fraud risk management and clarifies how tellers contribute to detection and prevention.
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Banking & Finance
30m
Fraud Detection and Prevention at the Teller Window
This course provides bank and credit union tellers (and similar front-line financial services staff) with practical awareness of fraud risks, red flags, and prevention behaviors at the teller window.
What this course covers
- It focuses on recognizing potential fraud and using defined procedures and escalation channels, rather than investigating or making legal determinations.
- The teller’s role in fraud detection and prevention as part of broader risk management.
- Common fraud types encountered at the teller window (check fraud, identity fraud, account takeover, social engineering).
- Red flags to watch for in customer behavior, documents, and transaction patterns.
- Safe, compliant responses: pausing transactions, seeking supervisor support, and documenting concerns.
- Scenario-based examples to help tellers apply fraud awareness in daily work.
Modules
Module 2: Common Fraud Types at the Teller Window
Provides awareness-level coverage of common fraud types relevant to teller transactions.
Module 3: Document and Transaction Red Flags
Focuses on red flags in documents and transaction details that may signal potential fraud.
Module 4: Customer Behavior and Social Engineering Red Flags
Highlights customer behavior and social engineering tactics that may signal fraud risk.
Module 5: Safe Responses – Pausing, Escalating, and Following Procedures
Covers how tellers should respond when they see red flags or feel unsure about a transaction.
Module 6: Documentation, Reporting, and Cooperation with Fraud Teams
Describes documentation and reporting expectations related to suspected fraud.
Module 7: Scenario-Based Practice – Applying Fraud Awareness in Teller Work
Uses realistic scenarios to help tellers apply fraud awareness concepts and safe responses.
Module 8: Building a Fraud-Aware Branch Culture
Brings the course together with a focus on building a branch culture of fraud awareness and vigilance.
Course features
SCORM 1.2 or 2004
Audio Narration
Captions
Transcript
Knowledge Checks
Locked Navigation
Post-Assessment
Certificate
Frequently asked questions
Who should take Fraud Detection and Prevention at the Teller Window?
This course provides bank and credit union tellers (and similar front-line financial services staff) with practical awareness of fraud risks, red flags, and prevention behaviors at the teller window.
How long does the course take?
About 30 minutes, delivered across 8 modules with knowledge checks.
What does the course cover?
It focuses on recognizing potential fraud and using defined procedures and escalation channels, rather than investigating or making legal determinations; The teller’s role in fraud detection and prevention as part of broader risk management; Common fraud types encountered at the teller window (check fraud, identity fraud, account takeover, social engineering); Red flags to watch for in customer behavior, documents, and transaction patterns; Safe, compliant responses: pausing transactions, seeking supervisor support, and documenting concerns; Scenario-based examples to help tellers apply fraud awareness in daily work.
Do learners receive a certificate?
Yes. The course issues a certificate on completion. It ships SCORM 1.2 or 2004 with audio narration, captions, transcript, and runs on the Provisant learning platform.
How much does it cost?
$5 per user per course per year. Annual billing saves 20%. Any course in the catalog can be added to a plan.