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Banking & Finance 30m

Insurance Code of Conduct and Ethics

This course provides insurance and financial services professionals with an awareness-level understanding of ethical expectations and code of conduct principles commonly found in insurance organizations and regulatory guidance.

Insurance Code of Conduct and Ethics

What this course covers

  • It focuses on behavior and decision-making rather than detailed legal interpretation.
  • The purpose of an insurance code of conduct and why ethical behavior matters for customers, regulators, and the organization.
  • Core ethical principles: integrity, fairness, transparency, professionalism, and respect.
  • Common conduct expectations in areas like sales practices, disclosure, handling claims, and confidentiality.
  • How to recognize and respond to ethical dilemmas, conflicts of interest, and potential misconduct.
  • Scenario-based examples that help staff apply code of conduct and ethics standards in daily work.

Modules

Module 1: Why Ethics and Code of Conduct Matter in Insurance

Introduces the role of ethics and codes of conduct in insurance and financial services.

Module 2: Core Ethical Principles – Integrity, Fairness, Transparency, and Respect

Covers core ethical principles that underpin insurance codes of conduct.

Module 3: Sales and Advice Practices – Honest, Suitable, and Non-Misleading

Focuses on ethical expectations in sales and advice practices, at an awareness level.

Module 4: Handling Claims and Customer Issues Ethically

Covers ethical considerations in claims handling and customer issue resolution.

Module 5: Conflicts of Interest, Gifts, and Personal Conduct (Awareness-Level)

Introduces awareness-level concepts related to conflicts of interest, gifts, and personal conduct.

Module 6: Confidentiality, Data Protection, and Respecting Customer Information

Highlights ethical expectations around confidentiality and data protection.

Module 7: Recognizing and Responding to Ethical Dilemmas and Misconduct

Explores how to recognize ethical dilemmas and potential misconduct, and how to respond appropriately.

Module 8: Building an Ethical Culture and Continuous Learning

Emphasizes that ethics and code of conduct are part of a broader culture and require ongoing reinforcement.

Course features

SCORM 1.2 or 2004 Audio Narration Captions Transcript Knowledge Checks Locked Navigation Post-Assessment Certificate
Frequently asked questions

Who should take Insurance Code of Conduct and Ethics?

This course provides insurance and financial services professionals with an awareness-level understanding of ethical expectations and code of conduct principles commonly found in insurance organizations and regulatory guidance.

How long does the course take?

About 30 minutes, delivered across 8 modules with knowledge checks.

What does the course cover?

It focuses on behavior and decision-making rather than detailed legal interpretation; The purpose of an insurance code of conduct and why ethical behavior matters for customers, regulators, and the organization; Core ethical principles: integrity, fairness, transparency, professionalism, and respect; Common conduct expectations in areas like sales practices, disclosure, handling claims, and confidentiality; How to recognize and respond to ethical dilemmas, conflicts of interest, and potential misconduct; Scenario-based examples that help staff apply code of conduct and ethics standards in daily work.

Do learners receive a certificate?

Yes. The course issues a certificate on completion. It ships SCORM 1.2 or 2004 with audio narration, captions, transcript, and runs on the Provisant learning platform.

How much does it cost?

$5 per user per course per year. Annual billing saves 20%. Any course in the catalog can be added to a plan.