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Franchise & Multi-Location 30m

New Location Onboarding Pathway

This course outlines a structured onboarding pathway for new franchise or multi-location sites, guiding owners, managers, and core staff through the steps required to open and stabilize a new location while aligning with brand, operations, and compliance expectations.

New Location Onboarding Pathway

What this course covers

  • The phases of new location onboarding from pre-opening through the first 90–180 days.
  • Core tasks and responsibilities across brand, operations, staffing, training, and compliance.
  • How to use playbooks, checklists, and SOPs to ensure a smooth launch.
  • Communication and support channels between franchisor/corporate and the new location.
  • Metrics and feedback loops for early performance and continuous improvement.

Modules

Module 1: New Location Onboarding Overview and Phases

Introduces the concept of a new location onboarding pathway and the typical phases from pre-opening through stabilization.

Module 2: Pre-Opening Setup – Brand, Facilities, and Systems

Covers pre-opening tasks related to brand standards, physical setup, and core systems.

Module 3: Staffing, Roles, and Training Plan

Focuses on staffing the new location, defining roles, and building a training plan.

Module 4: Soft Launch and Grand Opening Execution

Covers soft launch and grand opening strategies, focusing on operations readiness and customer experience.

Module 5: Early Operations – SOPs, Service, and Safety

Focuses on applying SOPs, service standards, and safety practices consistently in the first weeks of operation.

Module 6: Communication, Support Channels, and Problem Escalation

Explains how new locations should communicate with corporate/franchisor support and escalate problems.

Module 7: Early Metrics, Feedback, and Adjustments

Describes key early-stage metrics and feedback sources, and how to use them to adjust operations.

Module 8: Transition from Onboarding to Ongoing Operations

Brings the pathway together and explains how a location transitions from onboarding to steady-state operations.

Course features

SCORM 1.2 or 2004 Audio Narration Captions Transcript Knowledge Checks Locked Navigation Post-Assessment Certificate
Frequently asked questions

Who should take New Location Onboarding Pathway?

This course outlines a structured onboarding pathway for new franchise or multi-location sites, guiding owners, managers, and core staff through the steps required to open and stabilize a new location while aligning with brand, operations, and compliance expectations.

How long does the course take?

About 30 minutes, delivered across 8 modules with knowledge checks.

What does the course cover?

The phases of new location onboarding from pre-opening through the first 90–180 days; Core tasks and responsibilities across brand, operations, staffing, training, and compliance; How to use playbooks, checklists, and SOPs to ensure a smooth launch; Communication and support channels between franchisor/corporate and the new location; Metrics and feedback loops for early performance and continuous improvement.

Do learners receive a certificate?

Yes. The course issues a certificate on completion. It ships SCORM 1.2 or 2004 with audio narration, captions, transcript, and runs on the Provisant learning platform.

How much does it cost?

$5 per user per course per year. Annual billing saves 20%. Any course in the catalog can be added to a plan.